Shipping Policy
Last updated: October 2026
At Crastro, we want every order to move from checkout to delivery with clear expectations and dependable service. This Shipping Policy explains how orders are processed, when they are shipped, the delivery services we use, applicable shipping charges, tracking procedures, and what to expect when your package is on its way.
1. Shipping Overview
Crastro offers modern apparel and men's essentials. Orders are prepared after payment has been successfully confirmed and are shipped using established delivery carriers selected according to the destination and shipping requirements.
Our standard shipping process consists of two separate stages: handling time and transit time. Handling time covers the period required to prepare and dispatch an order. Transit time begins after the package has been handed to the carrier and covers transportation to the delivery address.
Standard delivery expectation: Orders generally require 1 business day for handling, followed by approximately 3–6 business days in transit.
Delivery estimates are provided for planning purposes and are not a guarantee of a specific delivery date. Carrier schedules, weather, destination conditions, holidays, and other circumstances outside our control may occasionally affect the final delivery time.
2. Shipping Cost
Crastro currently offers a simple flat-rate shipping structure. Customers can review the applicable shipping charge before completing checkout.
| Shipping Service | Shipping Cost | Handling Time | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | $4.99 flat rate | 1 business day | 3–6 business days |
The $4.99 flat-rate shipping charge applies to standard shipping under our current shipping terms. Customers should review their order summary before payment to confirm the merchandise subtotal, shipping charge, and final order total.
3. Order Processing & Handling Time
Our standard handling time is 1 business day. During this period, we verify the order, prepare the merchandise, package the items, and arrange carrier collection.
Handling time is measured in business days and does not include weekends or carrier holidays.
| Order Timing | Processing Schedule |
|---|---|
| Monday–Friday before 5:00 PM EST | Processing begins according to the standard 1-business-day handling period. |
| Monday–Friday after 5:00 PM EST | The order is generally treated as received on the next business day for processing purposes. |
| Saturday, Sunday, or applicable holiday | Processing resumes on the next applicable business day. |
The order cutoff time is 5:00 PM EST, Monday through Friday.
4. Estimated Delivery Timeline
After an order has completed handling and has been transferred to the shipping carrier, standard transit generally takes between 3 and 6 business days.
| Shipping Stage | Estimated Time | What Happens |
|---|---|---|
| Order Confirmation | Immediately after successful payment | Order details are recorded and prepared for fulfillment. |
| Handling | 1 business day | Items are checked, packed, labeled, and prepared for carrier pickup. |
| Transit | 3–6 business days | The carrier transports the package to the delivery address. |
| Delivery | After carrier transit | The package is delivered according to the carrier's local delivery schedule. |
Customers should allow approximately 4–7 business days in total from the applicable processing start through delivery.
5. Delivery Services & Tracking
Crastro uses recognized domestic delivery services to transport customer orders. Depending on the order and destination, delivery may be handled by USPS, UPS, or FedEx.
USPS
Orders may be shipped through the United States Postal Service when appropriate for the destination.
UPS
UPS may be selected for eligible shipments based on destination and package characteristics.
FedEx
FedEx may be used for qualifying orders where its service is suitable for the destination.
Once tracking information becomes available, customers can use the tracking number associated with their shipment to monitor progress through the carrier's system.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout, including recipient's full name, street address, apartment/unit number, city, state, and ZIP code.
If you notice an address error immediately after placing an order, contact our support team as soon as possible. We will make reasonable efforts to assist before fulfillment processing begins.
7. Lost, Delayed, or Damaged Shipments
Delayed Shipments
If tracking shows that a package is moving through the carrier network but has not arrived within the estimated transit period, please allow additional time for delivery.
Lost Shipments
If tracking indicates a shipment may be lost, contact Crastro support with your order information and tracking details for assistance.
Damaged Packages
If a package arrives visibly damaged, please document the condition of the package and its contents and contact our support team promptly with photos.
8. Contact Crastro Support
If you have questions about shipping, tracking, delivery status, or address information, our customer support team is available to help.
Email: support@crastro.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Friday
Address: 16111 Lexington, Redford, MI 48240, United States
Contact SupportThis Shipping Policy provides clear information about Crastro's current shipping process, costs, handling periods, estimated transit times, and delivery services. Conditions may be updated to reflect operational changes.