Privacy Policy
Last updated: October 2026
Crastro respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact our support team, or otherwise interact with Crastro. It also explains how information may be used, shared, protected, and managed.
1. Information We Collect
Crastro may collect information that you voluntarily provide as well as certain technical information generated when you use our website.
Order Information
Information needed to process and fulfill purchases, such as your name, shipping details, contact information, and order details.
Contact Information
Information you provide when contacting customer support, including your email address and details relating to your request.
Technical Information
Certain device, browser, usage, and website interaction information may be collected automatically when you browse our website.
2. Information You Provide
When you place an order or communicate with Crastro, you may provide information necessary for us to respond to your request or complete a transaction.
- Full name and recipient information.
- Shipping and billing address information.
- Email address and other contact information.
- Order numbers and purchase history.
- Product, return, refund, or exchange information.
- Information included in customer support communications.
3. Payment Information
Crastro currently accepts payments through PayPal. Payment transactions are processed securely through PayPal's systems rather than directly through Crastro's own payment infrastructure.
Crastro receives necessary transaction confirmation data to manage your order, but payment details handled directly by PayPal are subject to PayPal's own privacy practices and terms.
4. Automatically Collected Information
When you access the Crastro website, certain technical information may be collected automatically by the website hosting environment, analytics technologies, or security tools.
- IP address or approximate network location.
- Browser type and operating system.
- Device type and technical characteristics.
- Pages visited and interactions with website features.
- Date, time, and duration of website activity.
5. How We Use Information
| Purpose | How Information May Be Used |
|---|---|
| Order Fulfillment | To process purchases, prepare orders, arrange shipping, and provide order-related communications. |
| Customer Support | To respond to questions, return requests, refund inquiries, and other customer service matters. |
| Payments | To confirm payment status and manage transactions associated with customer orders via PayPal. |
| Website Operations | To operate, maintain, troubleshoot, and improve website functionality. |
| Security | To identify, investigate, and help prevent fraudulent, unauthorized, or abusive activity. |
6. Shipping & Delivery Information
Shipping information is used to fulfill orders and arrange delivery to the destination provided at checkout. Crastro shares necessary shipping details with recognized delivery service providers (such as USPS, UPS, and FedEx) to transport and deliver your order.
7. Information Security
Crastro takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
No method of transmitting or storing information over the internet can be guaranteed to be completely secure.
8. Your Privacy Choices & Requests
Depending on your location and applicable law, you may request access, correction, or deletion of your personal information by reaching out to our support team.
Send Your Request
Contact us at support@crastro.com and describe your privacy request.
Provide Details
Include relevant details such as your order number or email associated with your interactions.
Request Review
We will review your request and respond according to applicable legal requirements.
9. Contact Crastro Privacy Support
If you have questions about this Privacy Policy or how your information is handled, please contact our support team:
Store: Crastro
Email: support@crastro.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Friday
Address: 16111 Lexington, Redford, MI 48240, United States
Contact Privacy SupportThis Privacy Policy describes Crastro's general approach to collecting, using, and protecting personal information, and may be updated periodically.