Cancel/Change Order
Last updated: October 2026
At Crastro, we understand that customers may occasionally need to cancel an order or make a change after checkout. Because orders move into processing shortly after they are placed, we recommend contacting us as soon as possible if you need to update your order information.
1. Order Changes & Cancellations
Crastro accepts cancellation and change requests when an order has not yet progressed too far into processing. We will make reasonable efforts to accommodate your request, but a change or cancellation cannot be guaranteed once the order has entered fulfillment or has already been shipped.
If you need to cancel an order or correct information, please email support@crastro.com promptly and include your order number and the specific change you are requesting.
2. When Can an Order Be Cancelled?
Cancellation requests are generally easiest to process before an order has entered fulfillment. Once an order has been packed, handed to a carrier, or shipped, we may no longer be able to cancel it directly.
Before Fulfillment
We will make reasonable efforts to cancel the order when your request is received before fulfillment begins.
After Fulfillment
Cancellation may no longer be possible after the order has entered fulfillment or has been shipped.
If cancellation is not possible because the order has already been processed or shipped, you may follow our Return & Refund Policy after delivery.
3. How to Request a Cancellation
To request a cancellation, contact our customer support team with enough information for us to identify the order quickly.
Prepare Order Details
Locate your order number and the email address used during checkout.
Contact Support
Email Crastro Support at support@crastro.com as soon as possible after placing the order.
State Your Request
Clearly state that you wish to cancel or modify your order and provide any relevant details.
A cancellation request should not be considered confirmed until Crastro customer support explicitly acknowledges and confirms the cancellation.
4. Modifying Order Information
If you need to modify an order instead of cancelling it, contact us as quickly as possible. Possible change requests may include:
- Correcting an incorrect shipping address.
- Changing the selected size or color (subject to stock availability).
- Removing an item from an order before processing is completed.
5. Order Status & Request Timing
| Order Status | Cancellation / Change Request |
|---|---|
| Order Recently Placed | High probability of accommodating a cancellation or address change request. |
| Processing | Some changes may still be possible depending on fulfillment progress. |
| Packed / Fulfillment | Changes or cancellations are generally no longer available. |
| Shipped | The order cannot be cancelled or modified in transit. Return after delivery applies. |
6. Refunds for Cancelled Orders
When an order is successfully cancelled before shipment, any applicable refund will be issued to the original payment method (PayPal).
Crastro processes approved refunds within 8 business days. Once processed, the time required for funds to reflect in your account depends on PayPal and your financial institution.
7. Contact Support
Crastro Customer Support
Email: support@crastro.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Friday
Address: 16111 Lexington, Redford, MI 48240, United States
Contact Support