Frequently Asked Questions

Crastro offers a selection of modern men's clothing designed for everyday wear, including denim, outerwear, and essential tops.

Review the product description, available options, sizing information, and product details before placing your order. If you need clarification, contact our support team before purchasing.

We make reasonable efforts to display product colors accurately. However, the appearance of a color may vary slightly depending on your screen, display settings, and lighting.

Select the product and options you want, add the item to your shopping cart, review your order details, provide your shipping information, and continue through checkout to complete payment securely via PayPal.

After successful checkout and payment confirmation, you will receive an order confirmation via email. If you do not see it, check your spam or junk folder first.

Contact us as soon as possible if you need to modify or cancel an order. We will accommodate changes if fulfillment has not yet started. Once an order is processed or shipped, cancellations may no longer be possible.

Crastro currently accepts PayPal only for online purchases.

Payments are processed securely through PayPal's checkout environment. Never share your password or confidential login credentials with anyone.

Standard shipping is available at a flat rate of $4.99 for orders shipped within the United States.

Handling Time: Orders generally require 1 business day for processing.

Transit Time: Estimated delivery takes 3–6 business days (depending on destination and carrier operations).

Orders are delivered through trusted carriers including USPS, UPS, and FedEx.

Eligible items may be returned within 30 days of delivery under the following conditions:

• The item is unused, unwashed, and in its original condition.
• Original tags and packaging are included when applicable.
• The item has not been altered or damaged after delivery.

Before sending an item back, contact Crastro Support at support@crastro.com with your order number, name, reason for return, and photos if the item is damaged or defective.

Once an approved return is received and inspected, the refund is typically processed within 8 business days back to your original payment method.