Return & Refund Policy
Last updated: October 2026
At Crastro, we want you to feel confident when shopping for modern men's apparel. If your purchase does not work for you, our return process is designed to provide a straightforward way to send an eligible item back and request a refund. This policy explains the return period, eligibility requirements, refund timeline, and necessary steps to take.
1. Return Window
Crastro accepts eligible returns submitted within 30 days of delivery. To qualify for a return, the request should be initiated within this 30-day window.
Return Window: 30 days from the delivery date.
Restocking Fee: No return or restocking fee.
Refund Processing: Processed within 8 business days after receipt and review.
We recommend contacting us as soon as you decide to return an item to ensure your request is logged promptly.
2. Return Eligibility
To be considered for a return, the item should meet the following conditions:
- The return request is submitted within 30 days of delivery.
- The item is unused, unworn, and unwashed.
- The item remains in its original condition.
- Original tags and packaging are included when applicable.
- The item has not been altered or damaged after delivery.
- Order information or proof of purchase can be provided when requested.
Items showing significant wear, misuse, alteration, or damage after delivery may not qualify for a return.
3. Items That May Not Qualify
Used Items
Merchandise that has been worn, washed, or altered may not qualify for a return.
Damaged Items
Items damaged after delivery through customer use or improper care are not eligible for a refund.
Late Requests
Return requests submitted after the 30-day delivery window may not be accepted.
4. How to Request a Return
Before sending an item back, contact Crastro Support at support@crastro.com.
Please include:
- Your order number
- The name used for the order
- The reason for the return
- Photos of the item when the return relates to damage, defects, or an incorrect item
Submit Request
Email support@crastro.com with your order details and reason for return.
Receive Instructions
Crastro Support will review your request and provide the applicable return instructions.
Pack & Send
Pack the merchandise securely with original tags and send it according to the instructions provided.
Inspection & Refund
Once received and reviewed, approved refunds are processed within 8 business days.
5. Refund Processing
Once an approved return is received and the returned item has been reviewed, the refund is typically processed within 8 business days.
Refunds are issued back to the original payment method (PayPal). The exact time required for funds to reflect in your account may depend on PayPal and your financial institution.
6. Contact Crastro Support
If you have questions about return eligibility, return requests, or refund status, reach out to our team:
Store: Crastro
Email: support@crastro.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Friday
Address: 16111 Lexington, Redford, MI 48240, United States
Contact SupportThis Return & Refund Policy outlines Crastro's current return procedures. Conditions may be updated to reflect operational practices.