Shipping Policy

Crastro currently ships orders to addresses within the United States. Shipping charges, processing time, and estimated transit time are provided below so customers can review the delivery process before placing an order.

Orders are processed after payment has been authorized. Once an order is prepared for shipment, tracking information is provided when available.

Delivery estimates are based on normal carrier operations and are not guaranteed delivery dates.

Order Processing

The standard handling time for orders is 1 business day. Processing begins after the order has been submitted and payment authorization has been completed.

Orders placed after the daily cut-off time, on weekends, or on holidays may begin processing on the next available business day.

Customers should review their shipping name and address carefully before completing checkout. An incomplete or incorrect address can affect delivery and may require additional assistance.

Shipping Rates & Estimated Delivery

Crastro currently offers one standard shipping option for eligible orders shipped within the United States.

Shipping Method	Handling Time	Transit Time	Estimated Delivery
Standard Shipping	1 Business Day	2–5 Business Days	3–6 Business Days

Shipping Destination	Shipping Cost	Carriers
United States	Flat Rate $4.99	USPS, UPS, FedEx

The estimated delivery period combines the standard 1-business-day handling period with the expected 2–5 business days of carrier transit. Actual delivery may vary by destination and carrier conditions.

Order Cut-Off Time

The current order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before 5:00 PM EST can begin processing on the same business day.
Orders placed after 5:00 PM EST may begin processing on the following business day.
Orders placed during weekends or holidays are handled on the next available business day.

Shipping Carriers

Orders may be shipped through one of the following carriers depending on the shipment and available service:

USPS
UPS
FedEx

The carrier used for a particular order may vary. Tracking information is provided when available after shipment.

Tracking Information

After an order has been shipped, tracking information is sent to the email address provided during checkout when tracking is available.

If tracking information has not appeared after the expected processing period, customers can contact Crastro Support at support@crastro.com with their order number.

Delivery Issues

Shipping Delays

Carrier delays can occur because of weather, transportation disruptions, seasonal volume, or other circumstances affecting the delivery network. The delivery estimate does not represent a guaranteed delivery date.

Lost or Missing Packages

If tracking indicates that a package may be lost or the shipment has stopped moving for an unusual period, contact Crastro Support with your order number and tracking information so the shipment can be reviewed.

Incorrect Shipping Address

Customers should verify their shipping address before submitting an order. If an address needs to be corrected after an order is placed, contact Crastro Support as soon as possible. Changes may not be possible after an order has entered the fulfillment process.