Privacy Policy

Crastro respects the privacy of customers and visitors who use our online store. This Privacy Policy explains what information may be collected when you browse our website, place an order, contact us, or otherwise interact with Crastro.

The information described below is used in connection with operating the online store, processing orders, communicating with customers, and improving the shopping experience.

By using the Crastro website, you acknowledge the practices described in this Privacy Policy.

Information You Provide

When you place an order, contact Crastro, or submit information through the website, you may provide information such as your name, email address, billing details, shipping address, order information, and other information necessary to respond to your request.

The information you provide allows us to identify your order, communicate with you, arrange delivery, respond to customer service requests, and handle other activities connected with your purchase.

Information Collected During Website Use

When visitors browse the website, certain technical information may be collected automatically by the website platform, analytics services, or other tools used to operate the store.

Depending on the services in use, this information may include browser type, device information, approximate location, pages viewed, referring pages, and information about interactions with the website.

This information can help us understand how visitors use the website and identify technical or shopping experience issues.

How Information Is Used

Information collected through Crastro may be used to:

Process and manage customer orders.
Communicate order and shipping information.
Respond to customer questions and support requests.
Process returns, refunds, or other order-related requests.
Maintain and improve the website.
Help identify suspicious or unauthorized activity.

The information collected is used in connection with the operation of the Crastro online store and customer interactions.

Payments and Order Information

Payment transactions are handled through the payment services made available during checkout. Customers should provide accurate information required by the selected payment provider.

Crastro may retain order-related information such as order number, purchased products, transaction status, shipping information, and customer contact details so that orders can be managed and customer requests can be addressed.

Cookies and Similar Technologies

Crastro may use cookies and similar technologies that are provided by the website platform and services connected with the online store.

These technologies may support functions such as keeping the shopping experience working correctly, remembering preferences, understanding website activity, and measuring website performance.

Third-Party Services

Crastro uses third-party services as part of operating the online store. These services may include website hosting and commerce infrastructure, payment services, shipping services, analytics tools, and other services necessary for store operations.

Information may be provided to these service providers when necessary to perform the services associated with an order or website interaction.

Customer Communications

Crastro may use the contact information provided by customers to communicate about orders, shipping, returns, refunds, customer service requests, or other information directly related to a customer's interaction with the store.

Customers who receive promotional communications may follow the available unsubscribe instructions where applicable.

Information Security

Crastro uses the services and security features available through its website and service providers to support the handling of customer information.

Customers should also take reasonable steps to protect their account credentials and avoid sending payment information through unsecured communication channels.