Order Cancellation & Changes Policy

Orders placed through Crastro begin processing after payment authorization. If you need to cancel an order or correct information, contact Crastro Support as soon as possible.

Because orders may move into processing shortly after they are submitted, a cancellation or change request cannot always be completed.

This page explains how Crastro handles cancellation requests and changes to order information.

Requesting an Order Cancellation

If you want to cancel an order, contact support@crastro.com as soon as possible after placing the order.

Include the following information so the request can be located quickly:

Order number
Name used for the order
Email address used during checkout
Reason for the cancellation request

When an Order Can Be Canceled

A cancellation request can generally be considered when the order has not yet progressed to the stage where processing or shipment can no longer be interrupted.

Once an order has entered processing or has already been shipped, cancellation may no longer be available.

Crastro Support will confirm whether the requested cancellation can be completed based on the current status of the order.

Changing Shipping Information

If you notice an incorrect shipping address after placing an order, contact Crastro Support immediately.

Address changes can only be made when the order has not progressed too far in processing. Once a package has been transferred for shipment, the original shipping information may no longer be changeable.

Customers should always review their shipping information carefully before completing checkout.

Changing an Item or Order Details

Requests to change a product, size, quantity, or other order detail should be submitted as soon as possible after checkout.

Changes cannot be guaranteed once an order has entered processing. If the requested change cannot be made, customers may review the applicable Return & Refund Policy after delivery.

Refund After Cancellation

If an order is successfully canceled before shipment and a refund is due, the refund will be processed to the original payment method used for the purchase.

Refund processing generally follows the timeframe described in the Crastro Return & Refund Policy. The time required for funds to appear in an account can vary depending on the payment provider or financial institution.

After an Order Has Shipped

Once an order has shipped, it generally cannot be canceled through the normal order-change process.

If you no longer want an item after it has been delivered, please review the Crastro Return & Refund Policy to determine whether the order qualifies for a return.