Cancel / Change Order

At Crastro, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This policy explains how order cancellation and order modification requests are handled, including important timelines, limitations, and customer responsibilities.

Our goal is to provide a transparent and efficient process while maintaining fast order fulfillment and shipping operations.

Customers are encouraged to review their order details carefully before completing checkout to help avoid processing delays or modification limitations.

Order Cancellation Requests

Customers may request to cancel an order shortly after it has been placed. Cancellation requests are reviewed based on the order processing status at the time the request is received.

Orders that have not yet entered processing or shipment preparation may be eligible for cancellation approval.

Once an order has been processed, packaged, or transferred to the shipping carrier, cancellation requests may no longer be possible.

Order Change Requests

Customers may request changes to eligible orders before shipment processing begins.

Possible order changes may include:

Shipping address corrections
Product size or variant adjustments
Quantity updates
Customer contact information corrections

Modification requests are not guaranteed and depend on the current processing stage of the order.

Processing Time Considerations

Crastro aims to process orders quickly to maintain efficient shipping timelines and customer delivery expectations.

Because orders may enter processing shortly after checkout, customers should contact our Store Information team as soon as possible if changes or cancellations are needed.

Delays in submitting requests may reduce the likelihood that modifications or cancellations can be completed successfully.

Orders Already Shipped

Once an order has been shipped or transferred to the carrier, cancellation or modification requests may no longer be possible.

Customers who no longer wish to keep shipped items may review our Return & Refund Policy for information regarding eligible return options after delivery.

Shipping fees and carrier processing stages may impact available solutions once shipment has started.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

If incorrect shipping information is submitted, customers should contact our Store Information team immediately to request corrections before shipment processing begins.

Crastro is not responsible for delivery issues, delays, or lost packages resulting from incorrect or incomplete address information provided by customers.

Refunds for Canceled Orders

Approved order cancellations may qualify for a refund based on the order status and payment processing stage.

Refund processing timelines may vary depending on the payment provider, financial institution, and transaction verification requirements.

Customers will receive confirmation once approved refunds have been processed successfully.

Policy Updates

Crastro reserves the right to update or modify this Cancel / Change Order Policy at any time to reflect operational, legal, or service-related changes.

Updates become effective immediately upon publication on the website unless otherwise stated.

Continued use of the website following updates constitutes acceptance of the revised policy.