Return & Refund Policy

Crastro accepts eligible return requests within the return period described below. Customers should review their order after delivery and contact Crastro Support if an item needs to be returned or if there is a problem with the order.

The return process depends on the condition of the item and the reason for the return. Items must meet the eligibility requirements below before a refund can be approved.

This policy applies to purchases made through the Crastro online store.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

The return period begins when the order is delivered. Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

To be considered for a return, the item should meet the following conditions:

The return request is submitted within 30 days of delivery.
The item is unused and unwashed.
The item remains in its original condition.
Original tags and packaging should be included when applicable.
The item has not been altered or damaged after delivery.
Order information or proof of purchase can be provided when requested.

Items that show significant wear, misuse, alteration, or damage after delivery may not qualify for a return.

How to Request a Return

Before sending an item back, contact Crastro Support at support@crastro.com.

Please include:

Your order number
The name used for the order
The reason for the return
Photos of the item when the return relates to damage, defects, or an incorrect item

After reviewing the request, Crastro Support will provide the applicable return instructions.

Refund Processing

Once an approved return is received and the returned item has been reviewed, the refund is typically processed within 8 business days.

Approved refunds are issued to the original payment method used for the purchase.

After the refund is processed, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

Return Shipping & Restocking Fees

Crastro does not charge a restocking fee for approved returns.

Return shipping instructions and any applicable return-shipping responsibility will be provided when the return request is reviewed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, contact Crastro Support as soon as possible after delivery.

Please provide the order number and clear photos showing the issue when applicable. This information helps us review the order and determine the appropriate next step.

Do not send an item back before receiving return instructions from Crastro Support.