Return & Refund Policy

At Crastro, customer satisfaction is important to us. We want every customer to feel confident when shopping with our store, which is why we provide a clear and transparent return and refund process. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains eligibility requirements, return timelines, refund processing times, and important conditions regarding returned items. Please review this policy carefully before initiating a return request.

Our goal is to make the process straightforward, fair, and customer-friendly while maintaining efficient service standards for all orders.

30-Day Return Window

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be returned in acceptable condition and comply with the requirements outlined in this policy.

We encourage customers to inspect their order promptly after delivery and contact us if there are any issues with the purchased items.

Return requests submitted after the 30-day return period may not be eligible for approval.

Return Eligibility

To qualify for a return, items should meet the following conditions:

Items must be returned within 30 days of delivery.
Products should be unused, unwashed, and in their original condition.
Items should include original tags and packaging whenever possible.
Products must not show excessive wear, damage, or alterations caused after delivery.
Proof of purchase or order confirmation may be required.

For hygiene and quality assurance reasons, certain items may not qualify for return if they have been heavily used or damaged after delivery.

How to Request a Return

To initiate a return request, customers should contact our Store Information team with the following details:

Order number
Customer name
Description of the return reason
Photos of the item if applicable

Once the request is reviewed and approved, return instructions will be provided to the customer.

Refund Processing Time

Once returned items are received and inspected, approved refunds are typically processed within 8 business days.

Refunds are issued back to the original payment method used during checkout. Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

Customers will receive confirmation once the refund has been successfully processed.